News and reports

Experiences of Integrated Care

Gathering views on Multi-Disciplinary Team pilots

24 August 2015

Report

NHS Complaints Insight

We carried out some work on local complaints processes in Islington.

1 April 2015

Report

Customer Service in GP reception areas

A mystery shopping project

19 March 2015

Report

Experiences of the Integrated Care Ageing Team Service

We carried out interviews with residents, relatives and staff in local care homes.

6 February 2015

Report

Interpreting services in GP practices

A mystery shopping project

3 February 2015

Report

Experiences of Deaf service-users in local hospitals

Deaf service users raised a range of concerns about experiences in local hospitals.

1 April 2014

Report