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Your spotlight on local services

Using interpreting services to access healthcare in Islington in 2017


We asked 207 members of BME communities that don’t have English as a first language whether they’d used interpreting services to access healthcare in last 12 months.
  • 97 respondents said they needed support to communicate effectively with their doctor, or other health professional.
  • 44 of these had accessed services without being given interpreting support.
  • The interpreting service was rated as good or excellent by slightly over half of those who had used it.
98 respondents spoke English and didn't need an interpreter. 53 had used an interpreter. 44 who had language support needs had not used an interpreter, for a variety of reasons

Respondents felt that having a good rapport with their doctor was important, particularly when asking to be referred to specialist services. If interpreting support is not offered when it is needed, or when the service is of poor quality, it is much harder to establish this relationship.

Read the full report Black and minority ethnic groups accessing services in Islington 2016/17

Partipating organisations: Arachne Greek Cypriot Women’s Group, Community Language Support Services, Eritrean Community UK, IMECE Women’s Centre, Islington Bangladesh Association, Jannaty, Islington Somali Community, Latin American Women’s Rights Service, Kurdish and Middle Eastern Women’s Organisation, Healthwatch Islington.