1. Annual Report 2018/19

    Report -

    Our annual report tells the story of our work over the past 12 months.

  2. Community health services

    Report -

    We asked local residents using community health services like podiatry and physiotherapy whether they felt they were waiting a long time for an appointment. We wanted to learn whether that had any impact on their health.

  3. Urgent and emergency care in North London

    Report -

    Local Healthwatch from Barnet, Camden, Enfield, Haringey and Islington organised surveys, focus groups and interviews to find out what people thought of existing services and to get ideas on how to make services better.

  4. Accessible Information Standard

    Report -

    How do GP practices in Islington make their services accessible to patients with a communication support need?

  5. Support offered at GP practices for patients with autism

    Report -

    Mystery shoppers called GP practices posing as newly arrived Islington residents looking for a practice which could accommodate their child’s needs. They stated that their child had a diagnosis of autism.

  6. ADHD clinic for adults

    Report -

    Feedback on services for attention deficit hyperactivity disorder.

  7. Islington Reablement Service

    Report -

    The reablement service supports people to regain independence following a period of ill-health, usually involving a stay in hospital.

  8. Islington Patient Group June 2016 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  9. Islington Patient Group November 2016 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  10. Islington Patient Group July 2017 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  11. Islington Patient Group November 2017 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  12. Islington Patient Group June 2018 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  13. Personal Health Budgets

    Report -

    Gathering views from speakers of English as a second language

  14. Islington Patient Group November 2018 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  15. Urgent and same day GP services

    Report -

    Feedback from patients at the Angel Medical Centre walk in service, and from the wider community

  16. Community research 2018

    Report -

    Self-care, social issues affecting health, and care delivered closer to home

  17. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  18. Transforming Mental Health Services: Consultation response

    Report -

    Local community organisations would welcome stronger referral pathways, and the opportunity to develop dialogue with Camden and Islington NHS Foundation Trust.

  19. Mental health day service provision in Islington

    Report -

    We spoke to 101 service users across three centres. The feedback we gathered will inform the recommissioning of these much valued services.

  20. Pharmacy services in Islington

    Report -

    We surveyed 117 local residents to see if they were aware of additional services available from local pharmacies

  21. How well do local health and care services support the needs of people with autism?

    Report -

    Throughout the Autumn of 2016 we spoke with Islington residents with Autism Spectrum Condition, and with their families.

  22. Black and minority ethnic groups accessing services in Islington 2016/17

    Report -

    207 local residents gave us their views on pharmacy, lifestyle and well-being, A&E, interpreting services, and GP referrals.

  23. Phoning Adult Social Services

    Report -

    People told us it was too hard to reach social workers by phone. We decided to help the service to improve.

  24. The Podiatry Foot Health Service

    Report -

    Community podiatry services for Islington are provided by Whittington Health.

  25. Emergency department, general practice, or pharmacy services?

    Report -

    A number of people use hospital emergency departments when they could be seen by a GP or in their local pharmacy. What factors influence how we decide where we need to be seen?

  26. Home care

    Report -

    Stories from service users in Islington

  27. Mental health day services: Islington Mind

    Report -

    We visited mental health day services as these more preventative, community-based services appear to be under threat and vulnerable to funding cuts.

  28. Revisiting the IHUB GP extended hours service

    Report -

    The IHUB is a new service. It runs out of three centres across Islington. It offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  29. GP services for Islington residents in residential care

    Report -

    We spoke to care home residents, next of kin, and staff about their experiences of GP services that are delivered in the care home setting.

  30. Black and minority ethnic groups accessing services in Islington 2015/16

    Report -

    Local residents gave us their views on hospital appointments and patient choice, GP services, and keeping fit and healthy.

  31. Sexual health services

    Report -

    We asked local partners Community Language Support Services and Jannaty Women's Network to gather views from their clients on sexual health services.

  32. Access to primary care and social care services for Latin American Over 50s

    Report -

    We worked with the Latin American Women's Rights Service (LAWRS) and the Coalition of Latin Americans in the UK (CLAUK) to gather views from Islington residents

  33. Ophthalmology services in Islington

    Report -

    Some eye care services can be provided closer to home, without the need to visit a hospital.

  34. The Recovery Centre Isledon Road

    Report -

    An Enter and View visit in November 2015 looking at mental health day services

  35. I-HUB GP extended hours service

    Report -

    The IHUB offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  36. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  37. Care home visits

    Report -

    We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.

  38. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  39. Mental health services for young adults

    Report -

    50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful.

  40. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  41. NHS Complaints Insight

    Report -

    We carried out some work on local complaints processes in Islington.

  42. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  43. Experiences of the Integrated Care Ageing Team Service

    Report -

    We carried out interviews with residents, relatives and staff in local care homes.

  44. Interpreting services in GP practices

    Report -

    A mystery shopping project

  45. Experiences of Deaf service-users in local hospitals

    Report -

    Deaf service users raised a range of concerns about experiences in local hospitals.

  46. Moorfields Eye Hospital - Enter and View visits

    Report -

    Over a two week period in September 2018 we conducted three visits to Moorfields Eye Hospital on City Road.

  47. More feedback about urgent and same day GP services

    Report -

    We went back to Ritchie Street to talk to more patients, particularly young adults, using the walk in centre. We also held a focus group for Deaf patients, and visited GP surgeries to see how easy it was to register as a patient.

  48. Community services: Talking to patients using health centres in Islington

    Report -

    We spoke to 82 patients accessing a variety of community services from 6 health centres across the borough.

  49. Whittington Hospital Enter and View visits

    Report -

    We visited the Imaging Department, and the Fracture and Antenatal Clinics. We asked outpatients about the information they had been sent ahead of their appointment. We also asked them how easy it was find their way around the hospital.