1. Home care services are not meeting expectations

    Response -

    Sadly, we were not surprised to read in the Islington Tribune that regulators found home care services to be lower quality than we should expect.

  2. Annual Report 2018/19

    Report -

    Our annual report tells the story of our work over the past 12 months.

  3. Recognition for our approach to volunteering

    News -

    Healthwatch Islington has achieved the Investing in Volunteers Quality Standard for good practice in volunteer management.

  4. Who can use your confidential patient information?

    Advice and Information -

    Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private.

  5. Transforming Mental Health Services in Camden and Islington

    News -

    Camden and Islington Clinical Commissioning Groups are consulting on the proposed redevelopment of Camden and Islington NHS Foundation Trust‘s St Pancras Hospital site.

  6. Community health services

    Report -

    We asked local residents using community health services like podiatry and physiotherapy whether they felt they were waiting a long time for an appointment. We wanted to learn whether that had any impact on their health.

  7. Urgent and emergency care in North London

    Report -

    Local Healthwatch from Barnet, Camden, Enfield, Haringey and Islington organised surveys, focus groups and interviews to find out what people thought of existing services and to get ideas on how to make services better.

  8. Accessible Information Standard

    Report -

    How do GP practices in Islington make their services accessible to patients with a communication support need?

  9. Support offered at GP practices for patients with autism

    Report -

    Mystery shoppers called GP practices posing as newly arrived Islington residents looking for a practice which could accommodate their child’s needs. They stated that their child had a diagnosis of autism.

  10. How you've made a difference to ADHD services

    News -

    Islington's Attention Deficit Hyperactivity Disorder service for adults is making more support available more quickly.

  11. ADHD clinic for adults

    Report -

    Feedback on services for attention deficit hyperactivity disorder.

  12. Islington Reablement Service

    Report -

    The reablement service supports people to regain independence following a period of ill-health, usually involving a stay in hospital.

  13. What you've told us about the reablement service

    News -

    We carried out phone interviews with 29 people to find out if they thought reablement had worked for them.

  14. Islington Patient Group June 2016 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  15. Islington Patient Group November 2016 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  16. Islington Patient Group July 2017 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  17. Islington Patient Group November 2017 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  18. Islington Patient Group June 2018 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  19. How do our GP practices make their services accessible?

    News -

    Our volunteers visited all the GP practices in the borough to get a sense of how easy it is for them to meet the Accessible Information Standard.

  20. Long waits for appointments for community health services can affect health, say local residents

    News -

    Healthwatch asked Islington residents using services like podiatry, physiotherapy, and district nursing to share their views about waiting times.

  21. Helping local residents from refugee and migrant communities use their smartphones to stay healthy

    News -

    An innovative partnership to improve wellbeing launched yesterday.

  22. Meet Seraphine

    Blog -

    Seraphine joined Healthwatch Islington as a volunteer during the pandemic

  23. Women at the Islington Bangladesh Association are using their smartphones to stay healthy

    News -

    Women who participated in the Log On project told us what they have learned.

  24. Personal Health Budgets

    Report -

    Gathering views from speakers of English as a second language

  25. Community feedback on Personal Health Budgets

    News -

    A Personal Health Budget allows patients with long term health conditions to take greater control of their healthcare and support.

  26. Meet Ibrahim

    Blog -

    Ibrahim is a student mental health nurse. He volunteers for Healthwatch as a Digital Champion.

  27. Islington Patient Group November 2018 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  28. How to complain about health services in Islington

    Advice and Information -

    Who you need to contact when you want to complain about a health service.

  29. Urgent and same day GP services

    Report -

    Feedback from patients at the Angel Medical Centre walk in service, and from the wider community

  30. The walk in service at Ritchie Street gets good reviews from patients

    News -

    We interviewed 48 patients using the walk in service at the Ritchie Street Health Centre.

  31. Community research 2018

    Report -

    Self-care, social issues affecting health, and care delivered closer to home

  32. Local organisations publish joint report showing how their communities experience health services

    News -

    Diverse Communities Health Voice gathers the views of black and minority ethnic communities that don't speak English as a first language.

  33. Local residents talk to us about hip and knee replacement surgery

    News -

    We visited St Luke's Community Centre in south Islington to hear what people thought about plans to improve how hip and knee replacements are offered in the future.

  34. What is the future of adult social care?

    News -

    The social care system is under huge pressure. What does the future hold?

  35. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  36. Our response to plans to transform mental health services in Camden and Islington

    Response -

    The plans include moving inpatient facilities from St Pancras Hospital to a site behind the Whittington Hospital, and building two new community mental health hubs, one in Camden and one in Islington.

  37. Transforming Mental Health Services: Consultation response

    Report -

    Local community organisations would welcome stronger referral pathways, and the opportunity to develop dialogue with Camden and Islington NHS Foundation Trust.

  38. Mental health day service provision in Islington

    Report -

    We spoke to 101 service users across three centres. The feedback we gathered will inform the recommissioning of these much valued services.

  39. Pharmacy services in Islington

    Report -

    We surveyed 117 local residents to see if they were aware of additional services available from local pharmacies

  40. How well do local health and care services support the needs of people with autism?

    Report -

    Throughout the Autumn of 2016 we spoke with Islington residents with Autism Spectrum Condition, and with their families.

  41. Black and minority ethnic groups accessing services in Islington 2016/17

    Report -

    207 local residents gave us their views on pharmacy, lifestyle and well-being, A&E, interpreting services, and GP referrals.

  42. Phoning Adult Social Services

    Report -

    People told us it was too hard to reach social workers by phone. We decided to help the service to improve.

  43. The Podiatry Foot Health Service

    Report -

    Community podiatry services for Islington are provided by Whittington Health.

  44. Emergency department, general practice, or pharmacy services?

    Report -

    A number of people use hospital emergency departments when they could be seen by a GP or in their local pharmacy. What factors influence how we decide where we need to be seen?

  45. Home care

    Report -

    Stories from service users in Islington

  46. Mental health day services: Islington Mind

    Report -

    We visited mental health day services as these more preventative, community-based services appear to be under threat and vulnerable to funding cuts.

  47. Revisiting the IHUB GP extended hours service

    Report -

    The IHUB is a new service. It runs out of three centres across Islington. It offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  48. GP services for Islington residents in residential care

    Report -

    We spoke to care home residents, next of kin, and staff about their experiences of GP services that are delivered in the care home setting.

  49. Black and minority ethnic groups accessing services in Islington 2015/16

    Report -

    Local residents gave us their views on hospital appointments and patient choice, GP services, and keeping fit and healthy.

  50. Sexual health services

    Report -

    We asked local partners Community Language Support Services and Jannaty Women's Network to gather views from their clients on sexual health services.