What is mystery shopping?
Visit health and care providers posing as a patient or a service user. Make a judgement on how well you are treated, in terms of customer service and information provision. Then complete a short questionnaire.
At the moment we are particularly keen to recruit volunteers who identify as having a disability, impairment or sensory loss (and their family members, friends and carers). Volunteers will visit GP practices across Islington to see how they are making reasonable adjustments for patients with information and communication support needs – in line with the Accessible Information Standard. Training and reimbursement of travel expenses will be provided.
Expressions of interest need to be made by 8 January.
Role description for Accessible Information Standard mystery shoppers