1. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  2. Care home visits

    Report -

    We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.

  3. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  4. Mental health services for young adults

    Report -

    50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful.

  5. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  6. NHS Complaints Insight

    Report -

    We carried out some work on local complaints processes in Islington.

  7. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  8. Experiences of the Integrated Care Ageing Team Service

    Report -

    We carried out interviews with residents, relatives and staff in local care homes.

  9. Interpreting services in GP practices

    Report -

    A mystery shopping project

  10. Looking after our wellbeing during the pandemic

    Report -

    Staff from Camden and Islington NHS Foundation Trust spoke to us about mental health issues related to the pandemic, and the actions we can take to look after ourselves and others

  11. Looking after our wellbeing: Questions and Answers

    Report -

    Meeting Notes

  12. Coronavirus Vaccine Fact Sheet

    Report -

    Correct as of 15 March and updated on 25 May 2021

  13. Carers Survey 2021: Feedback from local residents with a caring role

    Report -

    During January and February 2021, we spoke to 44 carers over the phone about their experiences and the services with which they engage.

  14. Developing a virtual model of counselling support

    Report -

    Feedback from staff and service users at the Maya Centre on their experiences of virtual counselling during the pandemic

  15. From Digital Exclusion to Inclusion

    Report -

    We know that there is a huge digital divide in Islington and that this is likely to exacerbate existing inequality if we don’t take joined-up action.

  16. Ten top tips for using e-consult

    Report -

    Here are ten top tips for using e-consult

  17. Analysis of Islington GP practice websites

    Report -

    The information and help available through the GP practice website is likely to be an increasingly important factor in meeting patient needs.

  18. Our annual report 2020-21

    Report -

    We engaged with and supported 2,189 residents with issues related to the COVID-19 pandemic this year. 781 people shared their experiences of health and social care.

  19. Healthwatch Islington response to NHS England consultation on non-emergency patient transport

    Report -

    We respond to the NHS England and NHS Improvement survey on the updated eligibility criteria for non-emergency patient transport.

  20. COVID-19 booster vaccine fact sheet

    Report -

    Correct as of 1 November 2021

  21. Maya Centre

    Report -

    We evaluated the experience of offering and accessing counselling support remotely, from the perspective of Maya Centre staff, and service users.