1. Interpreting services in GP practices

    Report -

    A mystery shopping project

  2. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  3. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  4. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  5. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  6. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.