1. Home care services are not meeting expectations

    Response -

    Sadly, we were not surprised to read in the Islington Tribune that regulators found home care services to be lower quality than we should expect.

  2. Islington Reablement Service

    Report -

    The reablement service supports people to regain independence following a period of ill-health, usually involving a stay in hospital.

  3. What you've told us about the reablement service

    News -

    We carried out phone interviews with 29 people to find out if they thought reablement had worked for them.

  4. Personal Health Budgets

    Report -

    Gathering views from speakers of English as a second language

  5. Community feedback on Personal Health Budgets

    News -

    A Personal Health Budget allows patients with long term health conditions to take greater control of their healthcare and support.

  6. What is the future of adult social care?

    News -

    The social care system is under huge pressure. What does the future hold?

  7. Phoning Adult Social Services

    Report -

    People told us it was too hard to reach social workers by phone. We decided to help the service to improve.

  8. Home care

    Report -

    Stories from service users in Islington

  9. Social care and disability - then and now

    Blog -

    A new blog about the experience of care services from the perspective of a long time Islington resident with disability

  10. Social care and disability - then and now

    Blog -

    A second blog about the experience of care services from the perspective of a long time Islington resident with disability

  11. Carers Survey 2021: Feedback from local residents with a caring role

    Report -

    During January and February 2021, we spoke to 44 carers over the phone about their experiences and the services with which they engage.

  12. What do carers need?

    News -

    We interviewed 44 unpaid/family carers over the phone. We asked them what extra support would make the biggest difference to their lives.

  13. We'd like to hear from people using home care services

    News -

    We can point you in the right direction if you need help accessing other health or care services. We'd also like to hear your views on the care you receive at home.

  14. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  15. Annual Report 2018/19

    Report -

    Our annual report tells the story of our work over the past 12 months.

  16. Islington Patient Group November 2018 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  17. Community research 2018

    Report -

    Self-care, social issues affecting health, and care delivered closer to home

  18. Local organisations publish joint report showing how their communities experience health services

    News -

    Diverse Communities Health Voice gathers the views of black and minority ethnic communities that don't speak English as a first language.

  19. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  20. Transforming Mental Health Services: Consultation response

    Report -

    Local community organisations would welcome stronger referral pathways, and the opportunity to develop dialogue with Camden and Islington NHS Foundation Trust.

  21. Healthwatch Islington is recruiting a Treasurer

    News -

    Get involved with Healthwatch Islington

  22. Healthwatch Islington bids farewell to two directors

    News -

    Directors Rose McDonald and Shelagh Prosser have stepped down from the Board at the end of their terms of office.

  23. Jana Witt is the new Chair of Healthwatch Islington

    News -

    Jana works as a Programme Manager in the healthcare sector and has a strong interest in promoting patient choice.

  24. SpeakUp2020: Share your views and help make the NHS better

    News -

    New campaign calls on the public to share their experiences of NHS services to help make care better for all.

  25. Our position on Patient Transport Services

    Response -

    We'd like to see clearer eligibility criteria, and better access to the service for patients with communication support needs.

  26. How to use Zoom

    Report -

    A brief introduction to Zoom - giving guidance on how to join a virtual meeting.

  27. Our volunteers are helping local residents to get the most out of their devices, and keep connected in troubled times

    News -

    With social distancing measures in place, we're doing more and more essential tasks online. Our digital champions make sure that local residents that need some support don't get left behind.

  28. Our annual report 2019/20

    Report -

    Last year, we engaged with over 2300 residents. 650 people shared their stories about health and social care, and we made 25 recommendations to services about the improvements that people would like to see.

  29. Help health and social care services recover from COVID-19 #BecauseWeAllCare

    News -

    Two-thirds of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19. Help services improve and join our campaign #BecauseWeAllCare to encourage people to share their experience.

  30. DIGITAL INCLUSION: Local residents in social housing and sheltered accommodation improve their skills

    News -

    We're doing more and more essential tasks online. Our digital champions offer support and encouragement to local residents who are learning how to use digital platforms.

  31. Improvements in mental health support services for migrant communities in Islington

    Blog -

    Feedback we received from residents and local organisations supporting migrant communities is helping make mental health services easier to access for people from diverse cultural backgrounds

  32. It's a dog's life on Whatsapp - Islington pet owner learns new digital tricks

    News -

    Patsy used to just use her phone for making calls. Now she can use it to to share photos of her beloved dog with her friends. We hope this is just the start of her digital journey.

  33. Our position on digital inclusion

    Response -

    Digital can be for anyone, but it isn’t for everyone.

  34. Healthwatch volunteer wins prestigious local award

    News -

    Our congratulations go to David Mallory, who has been recognised as a champion among Digital Champions

  35. From Digital Exclusion to Inclusion

    Report -

    We know that there is a huge digital divide in Islington and that this is likely to exacerbate existing inequality if we don’t take joined-up action.

  36. Ten top tips for using e-consult

    Report -

    Here are ten top tips for using e-consult

  37. Our annual report 2020-21

    Report -

    We engaged with and supported 2,189 residents with issues related to the COVID-19 pandemic this year. 781 people shared their experiences of health and social care.

  38. We respond to the NHS England consultation on the eligibility criteria for non-emergency patient transport

    Response -

    We continue to hear reports from residents that the Non-Emergency Patient Transport Service doesn’t work well for them. Lack of clarity in the wording of eligibility criteria creates ambiguity, confusion, and unfairness.

  39. Healthwatch Islington is recruiting new board members

    News -

    We're seeking participation from people from Black and Asian backgrounds. We are also looking for people who may have experience as a family carer, or who use health services regularly.

  40. Commissioners answer your questions about the new Integrated Care System

    News -

    Integrated Care Systems go live in April 2022 and will change the way health and care services are planned and delivered. Commissioners told Healthwatch how the new system and structures should improve on the old.

  41. Healthwatch Islington shortlisted for prestigious national award

    News -

    Healthwatch Islington has been shortlisted for the work of our volunteer team in a major national awards scheme.

  42. Healthwatch Islington wins prestigious national award

    News -

    Local health champion wins ‘Celebrating our volunteer team’ category in major national awards scheme.

  43. Healthwatch Islington will continue to deliver the Healthwatch service for Islington

    News -

    We have been awarded a contract of up to nine years starting from 1 April 2022.

  44. Our annual report 2021-2022

    Report -

    We engaged with over 2,200 residents, providing information, digital support, and gathering views on accessing health and care services, experiences of Long Covid, and the wider impact of the pandemic.

  45. Spotlight on volunteering

    Blog -

    Jenni volunteers as a Health Champion. As Covid restrictions ease we are looking forward to getting back out into the community and speaking to local residents again.

  46. Our advice and information service will go the extra mile for more vulnerable residents

    Blog -

    Our advice and information worker wrote nearly 30 emails and made over 40 phone calls to get Paul the support to which he was entitled.

  47. Meet Julia

    Blog -

    Julia volunteers for Healthwatch as a Health Champion and as a Digital Champion. Here she talks about why she volunteers and how she benefits.

  48. Our annual report 2022-2023

    Report -

    It's been a great year of growth for Healthwatch Islington. We are the independent champion for people who use health and social care services in the borough.