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News and reports

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Customer Service in GP reception areas

A mystery shopping project
19 March 2015
Report
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Experiences of the Integrated Care Ageing Team Service

We carried out interviews with residents, relatives and staff in local care homes.
6 February 2015
Report
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Interpreting services in GP practices

A mystery shopping project
3 February 2015
Report
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Experiences of Deaf service-users in local hospitals

Deaf service users raised a range of concerns about experiences in local hospitals.
1 April 2014
Report

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Company no: 8407852 Charity Number: 1173157