What you've told us about the reablement service
The Islington Reablement Service supports people to regain independence following a period of ill-health, usually involving a stay in hospital. The reablement service lasts for a maximum of six weeks and is free of charge to the service user.
They washed my back, hoovered the carpet, put on slippers because I could not bend down and gave me cups of tea. They encouraged me to do what they were doing and now I am getting through doing things on my own, they helped me to do that.
- Most people said they were spoken to at hospital about the support they would need when they got home
- Most of the people we spoke to felt they were treated with respect
- Half of the people we spoke to felt they were supported to do things for themselves
- Six people felt they had been involved in developing their care plan
- Generally people felt the reablement service had been helpful
- Several people said that care workers didn't always turn up when they were supposed to
- Several people also found the lack of continuity frustrating
They often send someone different every day and that is a mistake and a failure. You have to keep going over the same things again and again. The service is for a short time. Surely they could send the same people?
Our report on the Islington Reablement Service summarises all the feedback we received.
