1. Response -

    We'd like to see clearer eligibility criteria, and better access to the service for patients with communication support needs.
  2. Response -

    Digital can be for anyone, but it isn’t for everyone.
  3. Response -

    We continue to hear reports from residents that the Non-Emergency Patient Transport Service doesn’t work well for them. Lack of clarity in the wording of eligibility criteria creates ambiguity, confusion, and unfairness.