Phoning Adult Social Services
People told us it was too hard to reach social workers by phone. We decided to help the service to improve.
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Summary
The experience of phoning the Adult Social Services team was much improved by the end of this project. We devoted a similar level of resources to both rounds of mystery shopping:
- The first time we mystery shopped the service we completed 89 calls.
- The second time we were able to complete 206 calls in the same amount of time.
Downloads
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Phoning adult social services