We visited the Imaging Department, and the Fracture and Antenatal Clinics. We asked outpatients about the information they had been sent ahead of their appointment. We also asked them how easy it was find their way around the hospital.
We went back to Ritchie Street to talk to more patients, particularly young adults, using the walk in centre. We also held a focus group for Deaf patients, and visited GP surgeries to see how easy it was to register as a patient.
Local community organisations would welcome stronger referral pathways, and the opportunity to develop dialogue with Camden and Islington NHS Foundation Trust.
Healthwatch carried out an independent evaluation of 'Building and sustaining bridges of inclusion', Arachne's Lottery-funded advice and information project
Local Healthwatch from Barnet, Camden, Enfield, Haringey and Islington organised surveys, focus groups and interviews to find out what people thought of existing services and to get ideas on how to make services better.