Care homes: understanding your rights
Choosing a care home can be daunting and it's important to have the right information. Find out more about your rights and how to complain if you are not happy.
Who can use your confidential patient information?
Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private.
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
10 top tips to get the most out of your dental appointment
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
10 top tips to get the most out of your GP appointment
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.