1. Interpreting services in GP practices

    Report -

    A mystery shopping project

  2. Experiences of the Integrated Care Ageing Team Service

    Report -

    We carried out interviews with residents, relatives and staff in local care homes.

  3. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  4. NHS Complaints Insight

    Report -

    We carried out some work on local complaints processes in Islington.

  5. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  6. Mental health services for young adults

    Report -

    50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful.

  7. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  8. Care home visits

    Report -

    We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.

  9. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  10. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  11. Phoning Adult Social Services

    Report -

    People told us it was too hard to reach social workers by phone. We decided to help the service to improve.

  12. How well do local health and care services support the needs of people with autism?

    Report -

    Throughout the Autumn of 2016 we spoke with Islington residents with Autism Spectrum Condition, and with their families.

  13. Black and minority ethnic groups accessing services in Islington 2016/17

    Report -

    207 local residents gave us their views on pharmacy, lifestyle and well-being, A&E, interpreting services, and GP referrals.

  14. Islington Patient Group 2017

    Event -

  15. Islington Patient Group July 2017 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  16. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  17. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  18. Pharmacy services in Islington

    Report -

    We surveyed 117 local residents to see if they were aware of additional services available from local pharmacies

  19. Mental health day service provision in Islington

    Report -

    We spoke to 101 service users across three centres. The feedback we gathered will inform the recommissioning of these much valued services.

  20. Personal Health Budgets

    Report -

    Gathering views from speakers of English as a second language

  21. Community feedback on Personal Health Budgets

    News -

    A Personal Health Budget allows patients with long term health conditions to take greater control of their healthcare and support.

  22. ADHD clinic for adults

    Report -

    Feedback on services for attention deficit hyperactivity disorder.

  23. Islington Patient Group 2017

    Event -

  24. Islington Patient Group November 2017 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  25. Islington Reablement Service

    Report -

    The reablement service supports people to regain independence following a period of ill-health, usually involving a stay in hospital.

  26. What you've told us about the reablement service

    News -

    We carried out phone interviews with 29 people to find out if they thought reablement had worked for them.