1. Home care services are not meeting expectations

    Response -

    Sadly, we were not surprised to read in the Islington Tribune that regulators found home care services to be lower quality than we should expect.

  2. Islington Reablement Service

    Report -

    The reablement service supports people to regain independence following a period of ill-health, usually involving a stay in hospital.

  3. What you've told us about the reablement service

    News -

    We carried out phone interviews with 29 people to find out if they thought reablement had worked for them.

  4. Personal Health Budgets

    Report -

    Gathering views from speakers of English as a second language

  5. Community feedback on Personal Health Budgets

    News -

    A Personal Health Budget allows patients with long term health conditions to take greater control of their healthcare and support.

  6. What is the future of adult social care?

    News -

    The social care system is under huge pressure. What does the future hold?

  7. Phoning Adult Social Services

    Report -

    People told us it was too hard to reach social workers by phone. We decided to help the service to improve.

  8. Home care

    Report -

    Stories from service users in Islington

  9. Social care and disability - then and now

    Blog -

    A new blog about the experience of care services from the perspective of a long time Islington resident with disability

  10. Social care and disability - then and now

    Blog -

    A second blog about the experience of care services from the perspective of a long time Islington resident with disability

  11. Carers Survey 2021: Feedback from local residents with a caring role

    Report -

    During January and February 2021, we spoke to 44 carers over the phone about their experiences and the services with which they engage.

  12. What do carers need?

    News -

    We interviewed 44 unpaid/family carers over the phone. We asked them what extra support would make the biggest difference to their lives.

  13. We'd like to hear from people using home care services

    News -

    We can point you in the right direction if you need help accessing other health or care services. We'd also like to hear your views on the care you receive at home.

  14. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  15. Support offered at GP practices for patients with autism

    Report -

    Mystery shoppers called GP practices posing as newly arrived Islington residents looking for a practice which could accommodate their child’s needs. They stated that their child had a diagnosis of autism.

  16. How do our GP practices make their services accessible?

    News -

    Our volunteers visited all the GP practices in the borough to get a sense of how easy it is for them to meet the Accessible Information Standard.

  17. Women at the Islington Bangladesh Association are using their smartphones to stay healthy

    News -

    Women who participated in the Log On project told us what they have learned.

  18. Urgent and same day GP services

    Report -

    Feedback from patients at the Angel Medical Centre walk in service, and from the wider community

  19. The walk in service at Ritchie Street gets good reviews from patients

    News -

    We interviewed 48 patients using the walk in service at the Ritchie Street Health Centre.

  20. Community research 2018

    Report -

    Self-care, social issues affecting health, and care delivered closer to home

  21. Local organisations publish joint report showing how their communities experience health services

    News -

    Diverse Communities Health Voice gathers the views of black and minority ethnic communities that don't speak English as a first language.

  22. How well do local health and care services support the needs of people with autism?

    Report -

    Throughout the Autumn of 2016 we spoke with Islington residents with Autism Spectrum Condition, and with their families.

  23. Black and minority ethnic groups accessing services in Islington 2016/17

    Report -

    207 local residents gave us their views on pharmacy, lifestyle and well-being, A&E, interpreting services, and GP referrals.

  24. Emergency department, general practice, or pharmacy services?

    Report -

    A number of people use hospital emergency departments when they could be seen by a GP or in their local pharmacy. What factors influence how we decide where we need to be seen?

  25. Revisiting the IHUB GP extended hours service

    Report -

    The IHUB is a new service. It runs out of three centres across Islington. It offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  26. GP services for Islington residents in residential care

    Report -

    We spoke to care home residents, next of kin, and staff about their experiences of GP services that are delivered in the care home setting.

  27. Black and minority ethnic groups accessing services in Islington 2015/16

    Report -

    Local residents gave us their views on hospital appointments and patient choice, GP services, and keeping fit and healthy.

  28. Access to primary care and social care services for Latin American Over 50s

    Report -

    We worked with the Latin American Women's Rights Service (LAWRS) and the Coalition of Latin Americans in the UK (CLAUK) to gather views from Islington residents

  29. I-HUB GP extended hours service

    Report -

    The IHUB offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  30. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  31. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  32. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  33. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  34. Interpreting services in GP practices

    Report -

    A mystery shopping project

  35. More feedback about urgent and same day GP services

    Report -

    We went back to Ritchie Street to talk to more patients, particularly young adults, using the walk in centre. We also held a focus group for Deaf patients, and visited GP surgeries to see how easy it was to register as a patient.

  36. Seven things Deaf patients told us about GP services

    News -

    We held a focus group with Deaf patients in December 2108. We discussed GP services broadly. We also gathered views on urgent and same day services in particular.

  37. Talking to even more patients at the walk in centre on Ritchie Street

    News -

    The Health and Care Scrutiny Committee asked for more information on how changes to the way urgent appointments are accessed would affect patients currently using the walk in centre.

  38. People with learning disabilities give their views on emergency care

    News -

    Whittington Health is planning how best to deliver services in the future. To help with this, they asked us to speak to local residents about a range of issues.

  39. NHS Long Term Plan

    Report -

    Local Healthwatch from Barnet, Camden, Enfield, Haringey and Islington organised surveys, focus groups and interviews to find out what people thought of existing NHS services and to get ideas on how to make services better.

  40. Six ways health services can improve waiting rooms

    Advice and Information -

    Here are six steps that people have told us health and social care services can take to provide a better environment while they wait.

  41. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  42. Islington Patient Group November 2019 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  43. Our new programme of smartphone and tablet training kicks off on 9 December

    News -

    How long does it take to book a GP appointment on a smartphone? It's easier than you think.

  44. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  45. Our annual report 2019/20

    Report -

    Last year, we engaged with over 2300 residents. 650 people shared their stories about health and social care, and we made 25 recommendations to services about the improvements that people would like to see.

  46. Presentations and Q&A from the ‘Accessing services as we come out of lockdown’ event

    Report -

    Meeting notes

  47. The impact of Covid-19: Community feedback on life during lockdown

    Report -

    We surveyed 200 local residents, 180 of whom were from migrant communities. We asked them about their experiences of lockdown, and of the coronavirus pandemic more broadly.

  48. What will the 'new normal' look like for general practice in Islington?

    News -

    Are the changes to services we’ve seen over the past nine months going to be here to stay?